Obviously, the email subject line becomes the Jira Issue Summary, Examples: "Support Request | Tableau | L1 Performance Dashboard" and "Support Request | Tableau | L2 Revenue Dashboard" It would be very useful to be able to create a swimlane filter that allows me to group the issues based on the subject line (Jira Summary).

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This solution will cover the main business questions we’re expecting to find in B2B Help Desk activity. We’d like to have a help desk dashboard that lets us analyze our backlog of tickets and measure our agent’s efficiency against our benchmarks/goals. Moreover, we’ll be able to advise product development teams on weak areas within our
Jira Dashboards allow users to easily monitor and report high level information about team performance. This video gives step-by-step instructions to setting Zendesk dashboards. A Zendesk dashboard surfaces real-time KPIs and ticket information from Zendesk, allowing managers and agents to monitor the queue throughout the day, be more responsive, and deliver stellar support. See more easy-to-build Zendesk dashboards. Read more. . 438 196 159 208 174 131 104 85

jira service desk dashboard examples